- Ersoftpos.com (ERSOFT SOFTWARE INFORMATION TECHNOLOGY E-COMMERCE) will deliver the product subject to the Distance Sales Agreement ("Agreement") to the CUSTOMER or to the person/entity at the address provided by the CUSTOMER during the order process, within a maximum of 3 (three) days from the date of the conclusion of this Agreement, via its contracted shipping company, in a sound, complete condition and conforming to the specifications stated in the order.
- 2. The delivery of the product subject to the Agreement is limited to the delivery area of the shipping company contracted by Ersoftpos.com (ERSOFT SOFTWARE INFORMATION TECHNOLOGY E-COMMERCE). The responsibility of Ersoftpos.com (ERSOFT SOFTWARE INFORMATION TECHNOLOGY E-COMMERCE) ends when the delivery area of its contracted shipping company is exhausted.
- 3. If the product subject to the contract cannot be delivered within the legal period of 3 (three) days due to extraordinary circumstances such as force majeure, adverse weather conditions, earthquake, flood, fire, epidemic, etc., Ersoftpos.com (ERSOFT SOFTWARE INFORMATION E-COMMERCE) will notify the CUSTOMER of this situation. In this case, the CUSTOMER may cancel the order, request a replacement with a similar product if available, or wait until the situation causing the delivery delay is resolved. If the CUSTOMER cancels the order, the refund (including all payments collected, if any, including delivery costs) will be made within a maximum of 14 (fourteen) days from the date of notification (contractual provisions regarding contract termination shall apply).
- 4. If the CUSTOMER is not present at the delivery address provided and the persons at the address refuse delivery, Ersoftpos.com (ERSOFT SOFTWARE INFORMATION E-COMMERCE) shall be deemed to have fulfilled its obligation under this Agreement. If there is no one at the delivery address to receive the product, it is the CUSTOMER's responsibility to contact the shipping company to track and arrange the shipment of the order.
- In case of exercising the right of withdrawal, the CUSTOMER must send the product to Ersoftpos.com (ERSOFT SOFTWARE INFORMATION E-COMMERCE) within 10 (ten) days from the date of notification of the exercise of the right of withdrawal, along with a copy of the delivery note, clearly stating the reason for the return and the request. It is mandatory to send/notify Ersoftpos.com (ERSOFT SOFTWARE INFORMATION E-COMMERCE) of a copy of the cargo delivery receipt or cargo tracking number confirming that the product delivered to the CUSTOMER or the person/organization at the delivery address indicated by the CUSTOMER has been sent to Ersoftpos.com (ERSOFT SOFTWARE INFORMATION E-COMMERCE), and also, if the original invoice was sent with the product, the original invoice must also be sent/notified to Ersoftpos.com (ERSOFT SOFTWARE INFORMATION E-COMMERCE).
- 6. If the product was purchased corporately, a return invoice must be issued for the return shipment.
- 7. If there are any gift or promotional items purchased with the product, these items must also be returned. Furthermore (excluding defective products), if the product subject to the return request is part of a campaign, after the return, none of the campaign conditions should be met. For example, the value of gift certificates given when a certain amount of purchase is made will be deducted from the refund amount if, after the return, the customer does not have enough products left to qualify for the gift certificate.
- 8. The product must be packaged by the CUSTOMER in a way that will prevent damage before being handed over to the shipping company.
- 9. If the product returned using the right of withdrawal is sent back to Ersoftpos.com (ERSOFT SOFTWARE INFORMATION E-COMMERCE) via the contracted shipping company, the shipping cost will be covered by Ersoftpos.com (ERSOFT SOFTWARE INFORMATION E-COMMERCE); otherwise, the shipping cost belongs to the CUSTOMER.
- 10. When the product to be returned reaches Ersoftpos.com (ERSOFT SOFTWARE INFORMATION E-COMMERCE), it will be examined by Ersoftpos.com's (ERSOFT SOFTWARE INFORMATION E-COMMERCE) return team. The examination period is 7 business days. This period does not include weekends and public holidays. If the product is found to meet the return conditions as a result of the examination, a refund will be issued for the product the CUSTOMER wishes to return. In cases where the CUSTOMER requests an exchange, the relevant product will be sent to the CUSTOMER if it is in stock; otherwise, a refund will be issued.
- 11. If the refund request is approved, the refund will be made to the bank associated with the card used during the purchase. The CUSTOMER will be notified by email when the refund is processed. The time it takes for the refund to appear in the CUSTOMER's account may vary between 1 and 8 business days, depending on the bank involved.
Ersoftpos.com (ERSOFT YAZILIM BİLİŞİM E-TİCARET)
KOCATEPE MAH. YÜKSEL CAD. NO:22/14 KIZILAY ÇANKAYA/ ANKARA
0(312)809 48 82